Category: Collaboration

Quality Circles
05/10/2018

13 Simple Steps to Implementing Quality Circles

Last week I posted about the concept of Quality Circles in Quality Circles-Improving the Improvement System. In that post, I covered an introduction to Quality Circles together with the definition and philosophy surrounding its practice. In summary, th...

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Collaboration Life Cycle
12/04/2018

The 8 Stages of the Collaboration Life Cycle

In last weeks post, ISO 44,001- Is Collaboration Essential to Future Outsourcing Success? I set out in the importance of new ways of working from a collaborative standpoint. This week  I want to dive into the recognition that all relationships have a c...

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Collaboration
04/04/2018

ISO 44,001- Is Collaboration Essential to Future Outsourcing Success?

  As the international Facilities Management community eagerly await the release of ISO 41,001 the first and unifying international standard for Facilities Management systems in April. I would like to draw your attention to another standard that I...

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23/10/2017

The 3 Building Blocks of the Facilities Management ‘Sweet Spot’

  In this article, I want to illustrate the three fundamental building blocks of the Facilities Management ‘Sweet Spot’, what this represents as a value proposition and the associated services which offer different value in different w...

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Leadership
13/07/2017

What are the 8 Essential Qualities of FM Leadership?

As Facilities Manager’s we have a leadership role to play in our teams. Facilities Management is one of the quickest routes for our youngest talent to get onto the leadership ladder. As an FM you will also have access to some of the highest levels of m...

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Partner
23/06/2017

Why You Need a Preferred Partner When Outsourcing Facilities Management

There is an overdue and chronic need to develop a preferred partner approach that demonstrates the value of Facilities Management to our Customers …not merely point at it. However, there is a deeply entrenched view amongst procurement professionals tha...

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Quality Circles
08/03/2017

13 Simple Steps to Implementing Quality Circles

Last week I posted about the concept of Quality Circles in Quality Circles-Improving the Improvement System. In that post, I covered an introduction to Quality Circles together with the definition and philosophy surrounding its practice. In summary, th...

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Quality Circles
02/03/2017

Quality Circles – Improving the Improvement System

Quality Circles have been around a long time, originally emanating from Japan during their postwar rebuilding period. Essentially they are where the rubber meets the road in terms of Quality and in particular continual improvement. As Facilities Manage...

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Tender- Comparing Apples
31/01/2017

To Tender or not to Tender? – Partnering is the Question

When Customers’ publish a Facilities Management tender, it often includes poor or insufficient information upon which to submit a meaningful price. This leads to frustration, recriminations, wasted effort on both sides and potentially a failed te...

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14/12/2016

How to Improve Customer Participation in Service Delivery

Customer participation in the delivery of Facilities Management (FM) services, ultimately determines the service they receive as well as the quality that is achieved. In last week’s post entitled Will Customers Help Themselves? I set out 2 framew...

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