Category: Employee Experience

29/01/2019

Can Proptech Improve the Workplace Experience?

Everyone in the commercial real estate space appears to be talking about new technology and its application in the commercial workplace environment. So, what is Proptech? The technology used in the property space is colloquially referred to as ‘Proptec...

Read More
29/06/2017

10 Workplace Questions All CEO’s Should Have on Their Board Agenda

What is your CEO doing about the mounting body of evidence that shows the connection between the Workplace and your companies competitive advantage in their marketplace? What questions should he/she be asking of his/her board to ensure that your enterp...

Read More
XLA Spock
07/02/2017

5 Key Reasons to Engage in an Experience Level Agreement

Facilities Management (FM) has long used Service Level Agreements (SLA’s) for measurement of our service performance. A new phenomenon is the rise of the eXperience Level Agreement or XLA. Whilst SLA’s provide an easily measurable technical...

Read More
facilities management
17/01/2017

3 Ways Facilities Management Companies can Improve Value Add

Facilities Management is in the midst of a significant transformation. ‘A blinding flash of the obvious’ I hear you say. We are an industry that is beset by commoditisation, with procurement junkies prescribing every last input based direct...

Read More
28/12/2016

Encore Episode – WorkCafés – How to Improve Engagement, Productivity and Utilisation at Work

How can we combine food and our most underutilised spaces at work to improve productivity? This is the second of my Encore Episodes where I publish an extract from my archive of previously published posts. In this festive season, I am following the Foo...

Read More
21/12/2016

Encore Episode-The 7 ‘Peas’ of your Food Strategy at Work

What is your Food strategy at work? As reflected in the December 2016 edition of FMWorld food in the workplace is changing dramatically. As we head into the Festive Season I am republishing a post from my archive on the subject as I take a well-earned ...

Read More
14/12/2016

How to Improve Customer Participation in Service Delivery

Customer participation in the delivery of Facilities Management (FM) services, ultimately determines the service they receive as well as the quality that is achieved. In last week’s post entitled Will Customers Help Themselves? I set out 2 framew...

Read More
08/12/2016

Will Customers Help Themselves?

The emergence of Customer experience in Facilities Management (FM) is the single most important aspect in achieving sustainable success for FM service providers. Customer experience management is of particular importance in the FM industry due to the i...

Read More
29/11/2016

10 Steps to a Superior Reception Experience

Hi-Touch and Hi-Visibility corporate facilities are becoming much more focused on delivering a hospitality experience. The Facilities Manger needs to be aware of the pivotal role played by the reception area in the visitor and service experience. Addre...

Read More
02/11/2016

8 Win-Win’s of Customer Complaints

Customer complaints and how we accept and process them are a big area of concern for most Facilities Management service providers. When is a complaint a complaint or when is it just an incident to be logged? I want to help clarify a number of issues ar...

Read More

SUBSCRIBE TO OUR MAILING LIST

We won't share your details with any third parties.