Category: Employee Experience


10 Steps to a Superior Reception Experience

Hi-Touch and Hi-Visibility corporateĀ facilitiesĀ are becoming much more focused on delivering a hospitality experience. The Facilities

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8 Win-Win’s of Customer Complaints

Customer complaints and how we accept and process them are a big area of concern

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Employee Experience, The Near Future for FM?

In keeping with my weekly Friday post looking at the lighter side of FM. I

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“10 Questions all CEO’s need answered

to unleash a Winning Workplace”

In a hypercompetitive world, the Workplace is the Executive Board’s No1 tool in their arsenal to effect rapid deployment of change initiatives.

How is the Workplace was contributing to productivity, effectiveness and competitive advantage?


The book will act as a catalyst for a strategic conversation amongst business leadership teams and provide answers to understand this complex issue.

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