Category: Facilities Management


What are the 8 Essential Qualities of FM Leadership?

As Facilities Manager’s we have a leadership role to play in our teams. Facilities Management is one of the quickest routes for our youngest talent to get onto the leadership ladder. As an FM you will also have access to some of the highest levels of m...

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10 Workplace Questions All CEO’s Should Have on Their Board Agenda

What is your CEO doing about the mounting body of evidence that shows the connection between the Workplace and your companies competitive advantage in their marketplace? What questions should he/she be asking of his/her board to ensure that your enterp...

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Why You Need a Preferred Partner When Outsourcing Facilities Management

There is an overdue and chronic need to develop a preferred partner approach that demonstrates the value of Facilities Management to our Customers …not merely point at it. However, there is a deeply entrenched view amongst procurement professionals tha...

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Asset Management

Asset Management and Facilities Management-The Same but Different?

I think there is an issue that needs to be clarified urgently. I recently attended the Euro FM conference in Madrid Spain, and Keith Hamer of Sodexo gave a presentation on their implementation of ISO  55,000. Why is this important to Facilities Manager...

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5 Dysfunctions of a team

The 5 Reasons your Team is not Performing

In my recent posts Quality Circles-Improving the Improvement System and 13 Simple Steps to Implementing Quality Circles I wrote about the importance of the operational team and their focus on solving problems. For this to be effective it is essential t...

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Chief Workplace Officer

Chief Workplace Officer – a Promotion for Facility Managers?

The Stoddart Review: The Workplace Advantage Report was published in December 2016. The report focused on how the workplace could be used to generate revenue, instead of it being regarded simply as a cost that needs to be managed. I included an initial...

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Quality Circles

13 Simple Steps to Implementing Quality Circles

Last week I posted about the concept of Quality Circles in Quality Circles-Improving the Improvement System. In that post, I covered an introduction to Quality Circles together with the definition and philosophy surrounding its practice. In summary, th...

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Quality Circles

Quality Circles – Improving the Improvement System

Quality Circles have been around a long time, originally emanating from Japan during their postwar rebuilding period. Essentially they are where the rubber meets the road in terms of Quality and in particular continual improvement. As Facilities Manage...

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FM TV Interview – The Mason Manifesto

This week’s blog post is a little different. I was recently interviewed by Terry Owen of FMNow Magazine for their FM TV YouTube Channel. The interview conveys my thoughts on the Facilities Management industry in South Africa, its challenges as we...

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XLA Spock

5 Key Reasons to Engage in an Experience Level Agreement

Facilities Management (FM) has long used Service Level Agreements (SLA’s) for measurement of our service performance. A new phenomenon is the rise of the eXperience Level Agreement or XLA. Whilst SLA’s provide an easily measurable technical...

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“10 Questions all CEO’s need answered

to unleash a Winning Workplace”

In a hypercompetitive world, the Workplace is the Executive Board’s No1 tool in their arsenal to effect rapid deployment of change initiatives.

How is the Workplace was contributing to productivity, effectiveness and competitive advantage?


The book will act as a catalyst for a strategic conversation amongst business leadership teams and provide answers to understand this complex issue.

Get my latest e-book