What are the 8 Essential Qualities of FM Leadership?
As Facilities Manager’s we have a leadership role to play in our teams. Facilities Management is one of the quickest routes for our youngest talent to get onto the leadership ladder. As an FM you will also have access to some of the highest levels of m...
10 Workplace Questions All CEO’s Should Have on Their Board Agenda
What is your CEO doing about the mounting body of evidence that shows the connection between the Workplace and your companies competitive advantage in their marketplace? What questions should he/she be asking of his/her board to ensure that your enterp...
Why You Need a Preferred Partner When Outsourcing Facilities Management
There is an overdue and chronic need to develop a preferred partner approach that demonstrates the value of Facilities Management to our Customers …not merely point at it. However, there is a deeply entrenched view amongst procurement professionals tha...
Asset Management and Facilities Management-The Same but Different?
I think there is an issue that needs to be clarified urgently. I recently attended the Euro FM conference in Madrid Spain, and Keith Hamer of Sodexo gave a presentation on their implementation of ISO 55,000. Why is this important to Facilities Manager...
The 5 Reasons your Team is not Performing
In my recent posts Quality Circles-Improving the Improvement System and 13 Simple Steps to Implementing Quality Circles I wrote about the importance of the operational team and their focus on solving problems. For this to be effective it is essential t...
Chief Workplace Officer – a Promotion for Facility Managers?
The Stoddart Review: The Workplace Advantage Report was published in December 2016. The report focused on how the workplace could be used to generate revenue, instead of it being regarded simply as a cost that needs to be managed. I included an initial...
13 Simple Steps to Implementing Quality Circles
Last week I posted about the concept of Quality Circles in Quality Circles-Improving the Improvement System. In that post, I covered an introduction to Quality Circles together with the definition and philosophy surrounding its practice. In summary, th...
Quality Circles – Improving the Improvement System
Quality Circles have been around a long time, originally emanating from Japan during their postwar rebuilding period. Essentially they are where the rubber meets the road in terms of Quality and in particular continual improvement. As Facilities Manage...
FM TV Interview – The Mason Manifesto
This week’s blog post is a little different. I was recently interviewed by Terry Owen of FMNow Magazine for their FM TV YouTube Channel. The interview conveys my thoughts on the Facilities Management industry in South Africa, its challenges as we...
5 Key Reasons to Engage in an Experience Level Agreement
Facilities Management (FM) has long used Service Level Agreements (SLA’s) for measurement of our service performance. A new phenomenon is the rise of the eXperience Level Agreement or XLA. Whilst SLA’s provide an easily measurable technical...