How Workplace Experience affects Engagement and Productivity
How does your workplace measure up to the six factors –
- What are its strengths and weaknesses?
- How do you currently measure the performance and impact of your workplace?
- Which of the factors do you have useful information about?
- Which of the factors reflect your organisation’s priorities?
- Are you adopting A sustainable approach?
- Is your workplace impacting your people and your organisation positively or negatively?
- Is workplace at the core of your organisation’s success?
If we are to create great workplaces we need to be in step with the financial agenda of the organisation.
The workplace has to fit in with the organisation’s commercial objectives. We need to consider cost efficiency as well as space efficiency.
Over the life cycle of a building, 85% of the cost is associated with its occupants and only 10% with the physical structure.
The people are therefore the very substance of the business. An efficient workplace can reduce the overall space required by 30%. With built-in flexibility, it allows teams to grow, contract and flex whilst removing the need for and cost of churn.
Efficiency enables beneficial change in the ways of working, it enables learning and development and is effective in breaking down unwanted symbols of hierarchy both real and artificial that can engender unwanted cultural overtones.
Efficiency is an important element in being able to justify workplace transformation, but this must not be to the detriment of effectiveness.
Effectiveness and efficiency are ying and yang, they are inseparable and need to be considered holistically.
Whilst there may be a natural creative friction between efficiency and effectiveness this can be used to create the best solution. It is therefore essential to create a balance between the efficiency of the workplace and its effectiveness.
Many workplace initiatives driven by efficiency have had hugely detrimental effects on the effectiveness of the organisation.
An effective workplace allows employees and visitors alike to access the right technology and systems as well as having access to the right amenities and services at the right time and in the right place.
An Effective workplace allows staff to be at their best all day and every day as well as promoting and enabling choice, trust and transparency by allowing people to work together and on their own in a private setting.
Effective workplaces make life simple, intuitive and easy and inspire motivate and energise the workforce.
In this day and age when the value of an organisation increasingly resides in its brand. The built environment that houses your workplace and other facilities are the biggest 3-D billboard for your brand
The expression goes much further than the idea of branding and values, more far-reaching than a visible attraction and retention tool. The expression of the organisation through its space creates and strengthens association, further generating pride and loyalty amongst employees as well as customers.
The Workplace can be used to create a community and commitment among the members of staff that unify and projects a subtle and quiet confidence and reassurance through association and a feeling of being valued and contributing to a greater purpose of the organisation.
A company’s premises often give tell-tale clues to the real culture of an organisation. Layout and certain icons within the buildings as well as processes can often be at odds with the desired or stated culture. The presence of cellular offices, biometric clocking devices, name badges, security devices as well as more subtle signals such as artwork and the use of colour tells much more about the culture of an organisation than the mission, vision and values posters on the boardroom walls ever can.
An awesome Workplace should be as environmentally responsible as possible.
With the built environment contributing over 40% of the worlds greenhouse gases it is essential that we take a responsible and sustainable position when it comes to the workplace.
Sustainability issues are important signals to potential members of staff who want to work in and be associated with responsible organisations.
A visible culture of care for the environment is perceived by staff and customers alike as an important indicator to an organisation with a caring and ethically sound mindset that extends both to the way they treat their people as well as their clients and the communities in which they are located.
In today’s hyper-connected World every organisation and their Workplace exist both physically and digitally.
Organisations today recognise the power of the Internet as well as a strong positive online presence through the use of social networks. The digital space opens up the potential for significant advantage or damage.
The workplace has to uphold the expression of the organisation’s culture, brand as well as it’s ethical, and environmental profile so the risk that this can be destroyed in seconds through the sharing of negative views online is a very real one.
The anonymity that is afforded to users of social platforms poses a very real risk that undesirable messages about the working environment are given a veracity that outweighs any positive messages authored by the organisation.
A great workplace can make a huge contribution to the advocacy of the organisation by creating an association with admirable characteristics, ethics and it’s care of the community, environment and its people.
The positive message of a fantastic workplace in the digital space will support an organisation’s purpose as well as drawing potential customers and employees to it.
Given that the time that we all spend working it is important to understand the responsibility that organisations have to protect and enhance the well-being of their employees.
Wellbeing has become a subject of much focus over the last few years. There is, without a doubt, a link between the physical workplace and it’s potential to support the well-being of its inhabitants.
Whilst it is generally regarded that time is fixed and thus difficult to manage so our time is better focused on managing energy levels which can be enhanced and supplemented.
It is reasonable to assume that a happy healthy and engaged workforce are more likely to be physically, emotionally intellectually energised and productive.
A great workplace needs to support employee well-being providing facilities to enable a healthy lifestyle style in turn staff members will be fully present and be able to increase the potential for their own performance as well as reducing absenteeism and presenteeism.