Category: Innovation

Collaboration Life Cycle
12/04/2018

The 8 Stages of the Collaboration Life Cycle

In last weeks post, ISO 44,001- Is Collaboration Essential to Future Outsourcing Success? I set out in the importance of new ways of working from a collaborative standpoint. This week  I want to dive into the recognition that all relationships have a c...

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Collaboration
04/04/2018

ISO 44,001- Is Collaboration Essential to Future Outsourcing Success?

  As the international Facilities Management community eagerly await the release of ISO 41,001 the first and unifying international standard for Facilities Management systems in April. I would like to draw your attention to another standard that I...

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Lead Generation
30/01/2018

5 Best Practices of Lead Generation for Facilities Managers

With the advent of the internet, lead generation has become the single biggest challenge in the Marketing of Facilities Management.  This post is part two of a two-part series covering the marketing of Facilities Management. If you have not read the fi...

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23/10/2017

The 3 Building Blocks of the Facilities Management ‘Sweet Spot’

  In this article, I want to illustrate the three fundamental building blocks of the Facilities Management ‘Sweet Spot’, what this represents as a value proposition and the associated services which offer different value in different w...

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02/08/2017

Integrator – The Changing Face of Facilities Management?

The face of Facilities Management has changed many times over its relatively short life. We have seen FM models evolve and die but recently the Integrator model has received much attention in the UK. At face value, this appears to be a new FM business ...

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Quality Circles
02/03/2017

Quality Circles – Improving the Improvement System

Quality Circles have been around a long time, originally emanating from Japan during their postwar rebuilding period. Essentially they are where the rubber meets the road in terms of Quality and in particular continual improvement. As Facilities Manage...

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22/02/2017

FM TV Interview – The Mason Manifesto

This week’s blog post is a little different. I was recently interviewed by Terry Owen of FMNow Magazine for their FM TV YouTube Channel. The interview conveys my thoughts on the Facilities Management industry in South Africa, its challenges as we...

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facilities management
17/01/2017

3 Ways Facilities Management Companies can Improve Value Add

Facilities Management is in the midst of a significant transformation. ‘A blinding flash of the obvious’ I hear you say. We are an industry that is beset by commoditisation, with procurement junkies prescribing every last input based direct...

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28/12/2016

Encore Episode – WorkCafés – How to Improve Engagement, Productivity and Utilisation at Work

How can we combine food and our most underutilised spaces at work to improve productivity? This is the second of my Encore Episodes where I publish an extract from my archive of previously published posts. In this festive season, I am following the Foo...

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14/12/2016

How to Improve Customer Participation in Service Delivery

Customer participation in the delivery of Facilities Management (FM) services, ultimately determines the service they receive as well as the quality that is achieved. In last week’s post entitled Will Customers Help Themselves? I set out 2 framew...

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