Women in FM; 5 Secrets to becoming a ‘Jill of all Trades’
Firstly I want to recognise and pay tribute to all the women of the world. On 9 August every year, we celebrate Women’s Day as a National Holiday in South Africa; we use the day to pay homage to the women of our nation, our Sisters, Mothers, Daughters ...
Any Fool can Save Money…
I was intrigued when I read the headline “Any Fool can Save Money” from a recent piece written by the British Institution of Facilities Management (BIFM) CEO, Linda Hausmanis in their magazine FM World. It caught my eye because of the appli...
ISO 44,001- Is Collaboration Essential to Future Outsourcing Success?
As the international Facilities Management community eagerly await the release of ISO 41,001 the first and unifying international standard for Facilities Management systems in April. I would like to draw your attention to another standard that I...
Will Carillion’s Seismic Aftershocks be felt in SA?
Some people have likened outsourcing to nuclear power, in that it can be used for good or evil. Unfortunately, it comes with a reputation to match. Outsourcing often engenders heated debate on both sides of the argument. The fallout from the Carillion ...
The 3 Biggest Challenges in Marketing Facilities Management
We are facing a revolution in the way in which our Clients are engaging with us, and the Facilities Management industry faces significant challenges in the way we are marketing ourselves to meet those changes. This post is the first in a series of two....
10 Questions Your Facilities Management Customer Expects you to Answer
Here are 10 Questions that your Customer expects you to answer before you can hope to convince them of the value of your Facilities Management (FM) offering. Facilities Management’s impact on the Customer and their workplace is a complex issue. Each va...
Integrator – The Changing Face of Facilities Management?
The face of Facilities Management has changed many times over its relatively short life. We have seen FM models evolve and die but recently the Integrator model has received much attention in the UK. At face value, this appears to be a new FM business ...
Why You Need a Preferred Partner When Outsourcing Facilities Management
There is an overdue and chronic need to develop a preferred partner approach that demonstrates the value of Facilities Management to our Customers …not merely point at it. However, there is a deeply entrenched view amongst procurement professionals tha...
To Tender or not to Tender? – Partnering is the Question
When Customers’ publish a Facilities Management tender, it often includes poor or insufficient information upon which to submit a meaningful price. This leads to frustration, recriminations, wasted effort on both sides and potentially a failed te...
Will Customers Help Themselves?
The emergence of Customer experience in Facilities Management (FM) is the single most important aspect in achieving sustainable success for FM service providers. Customer experience management is of particular importance in the FM industry due to the i...