Tag: communication

Firstly I want to recognise and pay tribute to all the women of the world. On 9 August every year, we celebrate Women’s Day as a National Holiday in South Africa; we use the day to pay homage to the women of our nation, our Sisters, Mothers, Daughters ...

In last weeks post, ISO 44,001- Is Collaboration Essential to Future Outsourcing Success? I set out in the importance of new ways of working from a collaborative standpoint. This week  I want to dive into the recognition that all relationships have a c...

With the advent of the internet, lead generation has become the single biggest challenge in the Marketing of Facilities Management.  This post is part two of a two-part series covering the marketing of Facilities Management. If you have not read the fi...

Here are 10 Questions that your Customer expects you to answer before you can hope to convince them of the value of your Facilities Management (FM) offering. Facilities Management’s impact on the Customer and their workplace is a complex issue. Each va...

As Facilities Manager’s we have a leadership role to play in our teams. Facilities Management is one of the quickest routes for our youngest talent to get onto the leadership ladder. As an FM you will also have access to some of the highest levels of m...

In my recent posts Quality Circles-Improving the Improvement System and 13 Simple Steps to Implementing Quality Circles I wrote about the importance of the operational team and their focus on solving problems. For this to be effective it is essential t...

As a Workplace Professionals, we have witnessed the rise in mobile working and with it the increase in the use of teleconferencing. I was fortunate in a previous job to have access to state of the art telepresence facility right at the birth of the tec...

The lack of diversity in many outsourced suppliers has meant that they have failed to adapt to new and changing market environments. Many service providers question whether their staff complement is diverse enough to form sustainable and collaborative ...

How do you know if you have made the right choice in outsourcing your non-core activities? How do you know if you have the best outsourcing partner? In this post I want to explore the 2 meta competencies that must exist in an optimal outsourcing relati...

Last week in my blog post entitled What can we do to Improve the Story of Facilities Management? I wrote about the emerging internal problem our clients have in respect of employee engagement. I outlined why Facilities Managers need to change their foc...