Tag: retention


Women in FM; 5 Secrets to becoming a ‘Jill of all Trades’

Firstly I want to recognise and pay tribute to all the women of the world. On 9 August every year, we celebrate Women’s Day as a National Holiday in South Africa; we use the day to pay homage to the women of our nation, our Sisters, Mothers, Daughters ...

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The 2 Leadership Styles You Need to Turnaround Your Contracts

  For you to improve and grow a contract under your leadership, you need to understand where it has been and how it got there. As a Service Provider operating in the workplace, you may have a portfolio of contracts that are in different phases of ...

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The 3 Cycles You Need to Grow Your Contracts

There are 3 Cycles that will enable you to take any contract, in any situation to a platform from which you can grow that contract. In last week’s post, we provided you with a process to establish the current status of your contracts and to recog...

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10 Surprising Benefits of Contract Retention

In this last post of the series on contract retention, I want to wrap up our journey so far by setting out 10 not so apparent benefits of getting contract retention right. These are ones over and above the obvious in terms of defending revenue and marg...

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The 4 Enablers of Contract Retention

  This is the third in a series of four posts regarding contract retention. In the first post I outline the 3 Common Causes of Contract Losses. In the second post I deal with the 6 Steps to Improving Contract Retention. If you have not read either...

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6 Steps to Improving Contract Retention

  Improving contract retention rates should be your highest priority but it needn’t be overly complicated. When you have a clear understanding of what you need to investigate, it should be relatively simple to rectify issues, retain Clients ...

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The 3 Common Causes for Contract Losses

We are seeing a large number of Facilities Management bids currently in the marketplace and most of the FM service providers are frantically submitting proposals a to win new business. It is an interesting time. Nothing beats the excitement of winning ...

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“10 Questions all CEO’s need answered

to unleash a Winning Workplace”

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How is the Workplace was contributing to productivity, effectiveness and competitive advantage?


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