Tag: <span>satisfaction</span>

XLA Spock
07/02/2017

5 Key Reasons to Engage in an Experience Level Agreement

Facilities Management (FM) has long used Service Level Agreements (SLA’s) for measurement of our service performance. A

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14/12/2016

How to Improve Customer Participation in Service Delivery

Customer participation in the delivery of Facilities Management (FM) services, ultimately determines the service they

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29/11/2016

10 Steps to a Superior Reception Experience

Hi-Touch and Hi-Visibility corporate facilities are becoming much more focused on delivering a hospitality experience. The Facilities

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21/10/2016

Video-The Reality of Teleconferencing

As a Workplace Professionals, we have witnessed the rise in mobile working and with it the

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14/10/2016

Video-Why Work Doesn’t Happen at Work?

I wanted to share with you today one of my favourite videos about the workplace,

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06/09/2016

The 3 Common Causes for Contract Losses

We are seeing a large number of Facilities Management bids currently in the marketplace and

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“10 Questions all CEO’s need answered

to unleash a Winning Workplace”

In a hypercompetitive world, the Workplace is the Executive Board’s No1 tool in their arsenal to effect rapid deployment of change initiatives.

How is the Workplace was contributing to productivity, effectiveness and competitive advantage?

 

The book will act as a catalyst for a strategic conversation amongst business leadership teams and provide answers to understand this complex issue.

Get my latest e-book