For some people, ‘Workplace’ brings to mind a typical corporate office. But, Workplaces are more than just offices they include a diverse range of work settings; hospitals, warehouses, factories, shops, schools, stadia even railway stations.

All work happens somewhere, and all workplaces and their users require the provision of a conducive space, environment and services in order to be productive.

Workplaces need to be viewed holistically to ensure that their spatial, cultural and technological components are aligned but we also need to recognise that there are fundamental differences in the focus of different Workplaces, their output and the requirements needed in servicing them.

Hi-Tech

These Workplaces are predominantly concerned with maintaining the physical ‘hard’ assets that support production. Whilst people will be part of this, the focus of the workplace is on physical, mechanical or electrical assets, their operation, maintenance and lifecycle.

Typically, these workplaces include most industrial type premises such as factories, warehouses, power stations and more modern type premises such as data centres.

Hi-Visibility

These Workplaces more often than not need their Customers to access the facilities to be able to service them and to generate revenue. The physical workspace is therefore highly visible to their Customers and is an integral part of the desired Customer experience and they are a 3-Dimensional representation of the desired brand.

Typically, these workplaces include shopping malls, retail shops, schools, universities, hospitals, stadia and even public transport facilities.

Hi-Touch

These Workplaces need to support the working activities of employees as their primary purpose. These environments are increasingly supporting knowledge workers who require a variety of different work settings in order to maximise their productivity. The currency of these workplaces is the workplace or employee experience that supports the human production
line and the organisations competitive advantage.

Typically, these workplaces include corporate offices, serviced offices, homes and people working on the move.

In our experience the diagram below best describes the holistic view of the different Workplaces.

Workplacefundi Workplace Model

It is unlikely that in any given organisational portfolio there is a single class of Workplace and more likely there will be an expression of at least two if not all three types. The secret to optimising the efficiency and effectiveness of a given multifunctional portfolio is to recognise the different strategies and service regimes that will maximise efficiency and effectiveness.

Workplacefundi will craft a Facilities & Workplace Strategy that will deliver multiple layers of value across the entire portfolio.

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