10 Workplace Questions All CEO’s Should Have on Their Board Agenda
What is your CEO doing about the mounting body of evidence that shows the connection between the Workplace and your companies competitive advantage in their marketplace? What questions should he/she be asking of his/her board to ensure that your enterp...
Chief Workplace Officer – a Promotion for Facility Managers?
The Stoddart Review: The Workplace Advantage Report was published in December 2016. The report focused on how the workplace could be used to generate revenue, instead of it being regarded simply as a cost that needs to be managed. I included an initial...
Encore Episode – WorkCafés – How to Improve Engagement, Productivity and Utilisation at Work
How can we combine food and our most underutilised spaces at work to improve productivity? This is the second of my Encore Episodes where I publish an extract from my archive of previously published posts. In this festive season, I am following the Foo...
Encore Episode-The 7 ‘Peas’ of your Food Strategy at Work
What is your Food strategy at work? As reflected in the December 2016 edition of FMWorld food in the workplace is changing dramatically. As we head into the Festive Season I am republishing a post from my archive on the subject as I take a well-earned ...
Stoddart Review-Why the Workplace Environment is Key to Productivity
Last week saw the long-awaited publication of the Stoddart Review which provides the latest thinking on why the workplace environment is key to productivity. The Stoddart Review is named after a British Facilities Management stalwart Chris Stoddart MCI...
How to Improve Customer Participation in Service Delivery
Customer participation in the delivery of Facilities Management (FM) services, ultimately determines the service they receive as well as the quality that is achieved. In last week’s post entitled Will Customers Help Themselves? I set out 2 framew...
10 Steps to a Superior Reception Experience
Hi-Touch and Hi-Visibility corporate facilities are becoming much more focused on delivering a hospitality experience. The Facilities Manger needs to be aware of the pivotal role played by the reception area in the visitor and service experience. Addre...
Employee Experience, The Near Future for FM?
In keeping with my weekly Friday post looking at the lighter side of FM. I want to touch on where we are going with Employee experience. I was intrigued by the short embedded video (see below) from FM2Share entitled, ‘The Near Future of FM’...
Video-The Reality of Teleconferencing
As a Workplace Professionals, we have witnessed the rise in mobile working and with it the increase in the use of teleconferencing. I was fortunate in a previous job to have access to state of the art telepresence facility right at the birth of the tec...
Video-Why Work Doesn’t Happen at Work?
I wanted to share with you today one of my favourite videos about the workplace, “Why Work Doesn’t Happen at Work”. Jason Fried presented this talk at TedX Midwest in October 2010 and it will become clear very quickly why this is one ...