Category: Workplace


10 Workplace Questions All CEO’s Should Have on Their Board Agenda

What is your CEO doing about the mounting body of evidence that shows the connection between the Workplace and your companies competitive advantage in their marketplace? What questions should he/she be asking of his/her board to ensure that your enterp...

Read More
Chief Workplace Officer

Chief Workplace Officer – a Promotion for Facility Managers?

The Stoddart Review: The Workplace Advantage Report was published in December 2016. The report focused on how the workplace could be used to generate revenue, instead of it being regarded simply as a cost that needs to be managed. I included an initial...

Read More

Encore Episode – WorkCafés – How to Improve Engagement, Productivity and Utilisation at Work

How can we combine food and our most underutilised spaces at work to improve productivity? This is the second of my Encore Episodes where I publish an extract from my archive of previously published posts. In this festive season, I am following the Foo...

Read More

Encore Episode-The 7 ‘Peas’ of your Food Strategy at Work

What is your Food strategy at work? As reflected in the December 2016 edition of FMWorld food in the workplace is changing dramatically. As we head into the Festive Season I am republishing a post from my archive on the subject as I take a well-earned ...

Read More

Stoddart Review-Why the Workplace Environment is Key to Productivity

Last week saw the long-awaited publication of the Stoddart Review which provides the latest thinking on why the workplace environment is key to productivity. The Stoddart Review is named after a British Facilities Management stalwart Chris Stoddart MCI...

Read More

How to Improve Customer Participation in Service Delivery

Customer participation in the delivery of Facilities Management (FM) services, ultimately determines the service they receive as well as the quality that is achieved. In last week’s post entitled Will Customers Help Themselves? I set out 2 framew...

Read More

10 Steps to a Superior Reception Experience

Hi-Touch and Hi-Visibility corporate facilities are becoming much more focused on delivering a hospitality experience. The Facilities Manger needs to be aware of the pivotal role played by the reception area in the visitor and service experience. Addre...

Read More

Employee Experience, The Near Future for FM?

In keeping with my weekly Friday post looking at the lighter side of FM. I want to touch on where we are going with Employee experience. I was intrigued by the short embedded video (see below) from FM2Share entitled, ‘The Near Future of FM’...

Read More

Video-The Reality of Teleconferencing

As a Workplace Professionals, we have witnessed the rise in mobile working and with it the increase in the use of teleconferencing. I was fortunate in a previous job to have access to state of the art telepresence facility right at the birth of the tec...

Read More

Video-Why Work Doesn’t Happen at Work?

I wanted to share with you today one of my favourite videos about the workplace, “Why Work Doesn’t Happen at Work”. Jason Fried presented this talk at TedX Midwest in October 2010 and it will become clear very quickly why this is one ...

Read More

“10 Questions all CEO’s need answered

to unleash a Winning Workplace”

In a hypercompetitive world, the Workplace is the Executive Board’s No1 tool in their arsenal to effect rapid deployment of change initiatives.

How is the Workplace was contributing to productivity, effectiveness and competitive advantage?


The book will act as a catalyst for a strategic conversation amongst business leadership teams and provide answers to understand this complex issue.

Get my latest e-book